Where can I buy my tickets?
You can buy tickets for Festival Classique|Sound Bites via this website. After payment by means of iDEAL you will receive a confirmation mail including an e-ticket. This e-ticket is your admission ticket. Keep the e-ticket on your mobile or print out the e-ticket and take it along to the performance. At the entrance the barcode of the e-ticket will be scanned.
How do I cash in my voucher?
At the end of the order process you will see a summary of the tickets ordered and the total price. At this point you can fill in the voucher code in the field "enter your voucher code". The credit of the voucher is deducted from the total amount of your order. Have you still money left? Then you can use it for a performance during Festival Classique 2022. If the value of your order is higher than the voucher credit, you will have to pay the balance via iDEAL.
Can I cancel or exchange my ticket?
Once bought, tickets cannot be exchanged for another evening. No money will be refunded in the event of cancellation. You may sell your tickets via Ticketswap or take out a cancellation insurance when buying a ticket ("ticket guarantee") via our ticket partner Your Ticket Provider. During the order process this possibility is offered. Ticket guarantee offers the possibility of cancelling tickets bought and to get back the purchase price, as mentioned in the conditions. Please note: cancellations as a result of the COVID-19 pandemic are excluded.
Our ticket conditions apply to the ticket sale and the attending of concerts. Read the full conditions here.
Is Festival Classique|Sound Bites corona-proof?
Yes. Festival Classique has taken extensive safety measures, together with the Fokker Terminal, to organize Festival Classique|Sound Bites in a corona-proof manner, in keeping with the guidelines set by the national authorities. The number of visitors is maximized on the basis of available space and special walking routes have been laid out, so that all visitors can keep a distance of one and a half metres from one another.
Is a PCR test obligatory?
That is not yet known at this time. For the time being we presume that for events that take place after the summer holidays a strict visitor's protocol with face masks, fixed seats, one-and-a-half-metre distance and special walking routes will be enough. But we do not know this for certain, of course. Shortly before the start you will therefore receive an e-mail with an update of measures and conditions.
Is there an interval in the programme?
There is no interval during the performance. Please arrive in time, because as soon as the performance has started you can only enter if you do not disturb the other visitors. For instance during applause after part of the programme. This will always be done in consultation with our employees who are present on the spot.
Are there provisions for disabled persons?
There are 14 parking spaces for disabled persons in the parking lot of the Fokker Terminal. If you have walking difficulties or use a wheelchair or rollator we will be pleased to help you. Send a mail to firstname.lastname@example.org for more information and/or for booking a seat accessible to wheelchairs.
It may happen that part of the programme changes. Festival Classique will then do its utmost to offer an equivalent alternative. A change of programme does not give any right to a refund.
May I make recordings?
We like it if you share a photograph or short clip of Festival Classique|Sound Bites with your friends via social media. But making visual and audio recordings with professional equipment is not permitted without explicit prior permission of Festival Classique.
POSTPONEMENT OF FESTIVAL CLASSIQUE 2021
Why has Festival Classique 2021 been postponed?
Owing to the corona measures, as instituted by the national authorities, it is unfortunately not feasible to organize Festival Classique in a safe and responsible manner from 17 through 20 June 2021. The relaxations that we had all hoped for were not made. Postponement of the beach festival to the autumn did not appear possible because the agenda of events is already full and the Municipality of The Hague wishes to avoid a concentration of events. Festival Classique can consequently only realize a beach festival again from 9 through 12 June 2022.
Will Festival Classique be postponed?
Yes, the next edition of Festival Classique will be held from 9 through 12 June 2022. To bridge the period until June 2022 we will organize Festival Classique | Sound Bites on Thursday 9, Friday 10 and Saturday 11 September 2021, a festive evening programme that will open a vista to Festival Classique 2022.
I possess a voucher of Festival Classique 2020, is it still valid?
If you possess a voucher, you will receive a personal e-mail from our ticket partner Your Ticket Provider at the beginning of June 2021. In this mail we ask you to make a choice. You may:
- keep your voucher. You will receive a new voucher code and can exchange the voucher when buying (a) ticket(s) for Festival Classique 2022 and/or for Festival Classique | Sound Bites (9-11 September 2021, Fokker Terminal in the Hague).
- ask for a refund of the voucher amount.
- donate (part of) the voucher amount to Stichting Vrienden van Festival Classique. In this way you will help the festival enormously! After all, a beautiful and special festival like Festival Classique cannot be organized without the support of the public, partners and sponsors.
If you don't make a choice we will automatically provide a new voucher code.
How can I apply for a refund of my voucher?
At the beginning of June 2021 you will receive a personal e-mail from our ticket partner Your Ticket Provider, with which the voucher amount can be claimed back. If you have not received this mail, the mail probably ended up in your spam folder. Please contact us in this case via email@example.com with mention of the reference number that is on your ticket(s), your name and contact data.
I would like to do something extra, what are the possibilities?
You may give Festival Classique extra support by converting (part of) the voucher amount into a single donation to Stichting Vrienden van Festival Classique. "See: I possess a voucher of Festival Classique 2020, is it still valid?"
Is your question not listed?
If your question should not be listed, please feel free to send a mail to firstname.lastname@example.org We will then answer your question as soon as possible.
Can Festival Classique also be reached by telephone?
Our employees work a lot from home at present. As a result we cannot be reached well by telephone and we communicate by e-mail via email@example.com. We handle all mails with care but it may take a little longer before you get an answer.